digital support

Apps for work and community

Learn WorkSpace for yourself or a team

A course for adventurous senior citizens at Mildmay Community Centre – Monday afternoons in March 2023

NB: This course has started.

This is a course about being able to do something useful or essential – apps used by work teams, individual entrepreneurs and creators. You will learn the basics of Google WorkSpace – a package of apps widely used by business and non-profit organisations.

The apps are designed for teams as well as single users – and (like most workplace software now) they all run in the cloud – where you can access them from any location – as well as the computer you are using at home or in an office.

You probably access your personal email in a cloud server. Workplace software extends that kind of access to everything you do at work – vastly increasing productivity – and (a key concept) simplifying immediate collaboration with other people you work with.

This is not new – but if your work experience is not recent, you might not realise how much has changed in the last 10 years. Your tutor has been using this system since 2007, for personal use, community projects, and as a part-time employee of charity MRS – Independent Living (which uses WorkSpace for internal and external processes).

This could be right for you if …

  • You are still in the job market in some way (including self-employment, return to work after retirement, or thinking about it) – or –
  • You are a carer, expecting to resume employment eventually – or –
  • You are interested in digital skills for business, non-profit, volunteering or education – or –
  • You would like to know more about collaborative methods actually used in work places – or –
  • You are a regular user of WorkSpace email such as seniors.org.uk or bold.org.uk – or –
  • You are a regular user of Gmail.com, and would like to start using the other apps available to you.

Course level

  • This is not a highly advanced course – but it is definitely not suitable for digital beginners, or anyone who needs 1:1 help.
  • Main guideline: you should have an email address that you know how to use without help (that’s why sign-up is by email only).

Your privacy – if you join …

  • You will not use your personal email or ID.
  • We will provide temporary WorkSpace accounts with access to all the cloud apps.

What are the Workspace cloud apps?

Below is a list of apps that we will look at during the course. If you have email at seniors.org.uk or bold.org.uk, you already have all the apps. If you use Gmail.com, you have limited personal versions of most of them.

Obviously, you won’t become proficient in all of those apps during a short course. But you will know what they are, and how to get started.

Organised by MRS – Independent Living (MRS-IL) – Digital Confidence project – 50pd.uk

Learning with laptops

How to use our drop-in laptops

A double workshop at Mildmay Community Centre – Monday afternoons in February 2023

NB: this workshop has finished.

How to be a classier laptopper

We have recently acquired more laptop computers, which will help to double the number of people who can learn effectively at the Wednesday afternoon drop-in.

This workshop will help you understand how to use the laptops (new and previous) …

  • to do all the things you have always wanted to do
    • (especially word-processing)
  • as well as some of the things you didn’t know you could do.

We will also investigate the best possible use of the space in the main hall — as we did during the last smartphone course (we discovered that we should project onto the large drop-down screen – and that community centre should upgrade the main hall wifi, which they have done).

One workshop – two afternoons

  • This will be a single workshop, spread out over two sessions.

Organised by MRS – Independent Living (MRS-IL) – Digital Confidence project – 50pd.uk

50-Plus Device Bank – free smartphones for older people

50-Plus Digital has joined the National Device Bank scheme

15 March 2023: we have distributed all the Device Bank smartphones. For information about the second batch, please keep in touch with us.

The National Device Bank

You can read about the national scheme at the main website – goodthingsfoundation.org/national-device-bank

Our local 50-Plus Device Bank smartphones

We have already distributed most of our first batch of refurbished smartphones — gifted to people with low incomes (eg- Universal Credit, Pension Credit, etc).

Not sure if you are eligible? Ask us!

They are all the same model — Galaxy XCover 4s — robust business phones in excellent condition — ideal for people whose primary IT needs are not recreational. With each phone, we provide a SIM card with free mobile data for at least six months.

We have set them up to be suitable for older people who might be relative digital beginners, prioritising accessibility, usability, privacy and security. Initially they resemble the devices you use on our smartphone training courses. Of course, you can do whatever you like with them afterwards, and you may expect continued support at our weekly digital drop-in.

Frequently-Asked Questions

Q1: When can I get one, and how?

A1: Find us at the weekly Digital Drop-in. For further details — keep in touch with us.

Q2: Does where I live affect my eligibiliity?

A2: For the smartphone scheme, you should be a resident of any London borough.

Q3: I’m using an old Nokia phone. Will I be able to upgrade my brain to smartphone standard?

A3: You are probably 100% eligible. Most recipients so far had an old Nokia before, and have found that smartphones are actually quite easy to use — and quick access to the internet has made their lives more cheerful.

11 January 2023 – Multigenerational at Mildmay

A young woman wearing a HausOfShee top and a much older African-Caribbean man. They are examining the contents of a SIM card pack.

Social and digital inclusion in practice

Sheena Adae-Amoakoh – owner of local hair stylist HausOfShee – brought friends Akela and Whitney to help at the Digital Drop-in, 11 January 2023. Photos by Elliot Jones – based at Point Two Studio.

These community-conscious young volunteers are local entrepreneurs. Your grandchildren might know them.

Tap or click on any photo in the gallery to see a larger version, or start a slide-show (if you are not quite sure how to do that, please ask a helper).

Elliot made a lot more photos. They are all very good, but we can’t publish them all here. However – if you are in one of Elliot’s photos, we will make sure you get a copy – in your email (you might need practice opening and saving photo attachments).

This session reminded us of the Pre-Pandemic Era, when we hosted more than 700 corporate volunteers via Benefacto from 2014 until COVID wrecked everything. Those volunteers were all really impressive – and made a huge, and memorable, impact.

We think employers (or HR departments) might be regaining confidence, though no enterprise has replaced Benefacto. But we are ready to help.

Update 18 January

We are sending the photos to you by email (because downloading and managing photos is a useful digital skill for you to learn).

Daniel liked his so much, he got it printed – apparently for less than £1.

9 January 2023 – our new space for groupwork

We have moved our Friday afternoon courses and workshops to Monday afternoons in the main hall at Mildmay Community Centre – the same large space we use for the Wednesday afternoon drop-in – not the small café area we occupied last year.

As we expected, the move was an immediate success. The currrent course – Exploring the web with smartphones – was guaranteed to be full because we were able to arrange an alternative activity for the course waiting list. As it happened, everyone on the waiting list joined the course.

Right now, we have 14 training smartphones – 12 for learners, 1 for the projector, 1 contingency. We think we can double the size of smartphone courses as we learn the best way to utilise the main hall, perhaps as soon as February.

Exploring the web with smartphones

A beginner-friendly introduction course

4 Monday afternoons — January 2023 — at Mildmay Community Centre.

NB: this course has finished.

About the course

A step-by-step practical guide to finding incredibly useful things to do on the World Wide Web – and how to do them on a phone – safely and sensibly.

As always, you will start with your priorities and ambitions – and you will finish with important digital skills that perhaps you didn’t know existed.

Just as important – you will be more confident in your own ability to keep exploring and learning.

Online safety first …

For your personal security – you will not use your own device, your own email address or your own phone number as part of the course.

Everyone will use our safety-first smartphones – set up for older people who don’t have a lot of internet experience – so we can all focus together on what is really important.

You are welcome to bring your own device if you want to – but we cannot offer 1:1 help with it as part of the course.

See also page: Learning – courses and workshops

How to be safe on the internet

How to be safe on the internet

Learn to use the Internet safely and sensibly

A beginner-friendly course at Whitmore Community Centre, Friday afternoons in December 2022

NB: this course has finished.

Enjoy all the advantages of being online – avoid the risks

You are an internet citizen now, so wouldn’t it be nice to spend your online time in those parts of the internet where there are no risks, no exploitation, no deceit?

It’s easily done, because that is still most of the internet. It’s still about contact and communication with friends, family and people you could never have met in any other way — inhabited by optimists who are expanding their horizons and learning more about the real world that they return to safely when they switch off their device.

Join our course, and use our safe smartphones to explore and understand how the internet works – for you.

Online safety first

This is about your safety concerns, not about devices. For your personal security – you will not use your own device, your own email address or your own phone number as part of the course.

Everyone will use our safety-first smartphones – set up for older people who don’t have a lot of internet experience – so we can all focus together on what is really important.

You are welcome to bring your own device if you want to – but we cannot offer 1:1 help with it. That’s because we don’t have time to help individuals when there are 11 other people on the course. This approach always works best for everybody.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

How to be Smart with a Phone

Everything you always wanted to do with a smartphone

A beginner-friendly course at Whitmore Community Centre, Friday afternoons in November 2022

NB: this course has finished.

Plus quite a lot you didn’t know you could do

Think of this as a general-purpose smartphone course where we tackle the needs and interests of everyone in the group — and introduce creative new ideas for you to do or think about.

On your phone learning menu — choose from

  • Privacy and security (because so many people have justified concerns)
  • Music and radio
  • Maps and travel
  • YouTube and other video (including making it)
  • World-Wide Web
  • Photos
  • Podcasts and other audio (including making it)
  • Health and fitness
  • BBC
  • Languages
  • Plants, trees & bird identification
  • Reporting problems to your local authority
  • Documents, slides and spreadsheets (including making them)
  • WhatsApp
  • Your suggestions …

See also page: Learning – courses and workshops

Email on your phone or tablet

Get on top of email

Friday 28 October

NB: this workshop has finished.

Improve your life in one afternoon

Email is arguably the most important internet technology, because it’s the key that opens the door to everything else that you might need – including all transactions – shopping, health, utilities, work, education, local & national government – and all social media.

Email has been with us for a long time – but it was never intended for a small screen. Although the app designers have done their best, most older people struggle with phone-sized email.

At the workshop we will unpick your experiences — whatever they are — and find solutions – so you can go home at least one rung further up the email ladder, hopefully feeling better about yourself.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

How to search the World-Wide Web on your phone or tablet

An older man (post-retirement age, but not elderly) is looking at a smartphone with a puzzled expression on his face. He has lifted his glasses to indicate that he needs a closer view of the screen.

Find information about the cost of living crisis and how to survive it

21 October 2022

NB: this workshop has finished.

It’s not always easy on a small screen

The primary content of the World-Wide Web is information, advice, opportunities, inspiration, contact and communication — for everyday life as well as education and business. This workshop is about how you can actively search for what you need.

We will start with basic beginner-level web search, and then progress as time allows. We suggest a focus on the cost of living because it is a major concern now, but we can follow up any topic that interests the group.

Search engines have become very sophisticated — but sometimes quite challenging on a small screen. Formulating a good search query requires practice and a basic understanding of how search engines work.

Try these five cost of living search queries in the Google search engine —

Different results of course, but are they the results you would need for your search on cost of living information? If you put the same searches into other search engines (eg: Bing, DuckDuckGo) you might notice even greater differences.

If you use a small screen, you probably want to keep web search as simple as possible, and you might like to feel that you are in control — and perhaps you would appreciate results that are genuinely useful, accurate and unbiased. This workshop will help you get there.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops