Finished

How to be safe on the internet

How to be safe on the internet

Learn to use the Internet safely and sensibly

A beginner-friendly course at Whitmore Community Centre, Friday afternoons in December 2022

NB: this course has finished.

Enjoy all the advantages of being online – avoid the risks

You are an internet citizen now, so wouldn’t it be nice to spend your online time in those parts of the internet where there are no risks, no exploitation, no deceit?

It’s easily done, because that is still most of the internet. It’s still about contact and communication with friends, family and people you could never have met in any other way — inhabited by optimists who are expanding their horizons and learning more about the real world that they return to safely when they switch off their device.

Join our course, and use our safe smartphones to explore and understand how the internet works – for you.

Online safety first

This is about your safety concerns, not about devices. For your personal security – you will not use your own device, your own email address or your own phone number as part of the course.

Everyone will use our safety-first smartphones – set up for older people who don’t have a lot of internet experience – so we can all focus together on what is really important.

You are welcome to bring your own device if you want to – but we cannot offer 1:1 help with it. That’s because we don’t have time to help individuals when there are 11 other people on the course. This approach always works best for everybody.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

Wednesday Winter Warmer lunch breaks

Free food at Mildmay Community Centre

NB (15 March): winter has officially finished, so has the funding for this winter project.

Hot soup and stew, 12:30 to 1:30 pm, every Wednesday (until 15 March)

This is a perfect fit to our Wednesday afternoon Digital Drop-in, 1 to 4 pm.

The food is served in the café area, next to the kitchen (not in the Main Hall).

Our suggestion – get there early at 12:30 – replenish your vitamins and build up your stamina for the drop-in starting at 1 pm.

The free food is organised by Mildmay Community Centre, not by Fifty-Plus Digital.

How to be Smart with a Phone

Everything you always wanted to do with a smartphone

A beginner-friendly course at Whitmore Community Centre, Friday afternoons in November 2022

NB: this course has finished.

Plus quite a lot you didn’t know you could do

Think of this as a general-purpose smartphone course where we tackle the needs and interests of everyone in the group — and introduce creative new ideas for you to do or think about.

On your phone learning menu — choose from

  • Privacy and security (because so many people have justified concerns)
  • Music and radio
  • Maps and travel
  • YouTube and other video (including making it)
  • World-Wide Web
  • Photos
  • Podcasts and other audio (including making it)
  • Health and fitness
  • BBC
  • Languages
  • Plants, trees & bird identification
  • Reporting problems to your local authority
  • Documents, slides and spreadsheets (including making them)
  • WhatsApp
  • Your suggestions …

See also page: Learning – courses and workshops

Email on your phone or tablet

Get on top of email

Friday 28 October

NB: this workshop has finished.

Improve your life in one afternoon

Email is arguably the most important internet technology, because it’s the key that opens the door to everything else that you might need – including all transactions – shopping, health, utilities, work, education, local & national government – and all social media.

Email has been with us for a long time – but it was never intended for a small screen. Although the app designers have done their best, most older people struggle with phone-sized email.

At the workshop we will unpick your experiences — whatever they are — and find solutions – so you can go home at least one rung further up the email ladder, hopefully feeling better about yourself.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

How to search the World-Wide Web on your phone or tablet

An older man (post-retirement age, but not elderly) is looking at a smartphone with a puzzled expression on his face. He has lifted his glasses to indicate that he needs a closer view of the screen.

Find information about the cost of living crisis and how to survive it

21 October 2022

NB: this workshop has finished.

It’s not always easy on a small screen

The primary content of the World-Wide Web is information, advice, opportunities, inspiration, contact and communication — for everyday life as well as education and business. This workshop is about how you can actively search for what you need.

We will start with basic beginner-level web search, and then progress as time allows. We suggest a focus on the cost of living because it is a major concern now, but we can follow up any topic that interests the group.

Search engines have become very sophisticated — but sometimes quite challenging on a small screen. Formulating a good search query requires practice and a basic understanding of how search engines work.

Try these five cost of living search queries in the Google search engine —

Different results of course, but are they the results you would need for your search on cost of living information? If you put the same searches into other search engines (eg: Bing, DuckDuckGo) you might notice even greater differences.

If you use a small screen, you probably want to keep web search as simple as possible, and you might like to feel that you are in control — and perhaps you would appreciate results that are genuinely useful, accurate and unbiased. This workshop will help you get there.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

How to manage photos on your phone or tablet

Move your photos from your device to somewhere else

14 October 2022

NB: this workshop has finished.

Easy solutions to a hard problem

This workshop will tackle one of the most common problems for people who take photographs on a smartphone or tablet — what to do when the device is full — and anyway, how to manage hundreds, or even thousands, of photos.

There are many solutions for people who are not professional photographers. We will look at the easy solutions first because there is almost certainly one for you.

Venue: Whitmore Community Centre

See also page: Learning – courses and workshops

Cost of Living for older people

Cost of Living. An older woman using a bank ATM, with a slightly apprehensive expression.

Cost of Living Information Event

NB: this event has finished.

Find out where and how to get help with energy bills, food, benefits and mobile phone data

Why

The aim of this event is to provide you with information and practical support on four priority areas affected by the cost of living crisis: money, energy, food and staying connected.

  • Encourage you to claim pension credit if you are eligible
  • Help you practically to access other sources of financial support where those sources require referral by a professional, or where digital support with online forms is required.
  • To provide information about where and how you can access free or subsidised food and data connectivity.
  • To reassure you that help with energy/utility bills is available if you are struggling, and where you can go for advice if you need it.

What

  • We will start at 10:15 am with short presentations on each of the focus areas: energy, food, staying connected and money
  • This will be followed by 15 mins Q&A or open floor discussion.
  • Then you can collect a handout pack, get a cup of tea or coffee, and circulate between the tables to talk to staff, ask questions, request referrals etc.
  • We will finish at 12 pm.
  • There will be lunch for people staying on for the Digital Drop-in that starts at 1pm.

When

  • Wednesday morning 21 September, 10:15 am to 12 noon – before the afternoon Digital Dropin.

Where

  • Mildmay Community Centre,
    Woodville Rd,
    N16 8NA
  • Transport information, map and other details at 50pd.uk/#support

Who

  • If you are 50 or better, this is for you – wherever you live.

Organised by MRS – Independent Living

Financially-related digital support afternoons – 10 & 17 August 2022

Wednesday 10 August

NB: these events have finished.

This was the first of two urgent sessions for older people who need help to apply for Council tax energy rebate or Pension Credit and cost of living payment — before it is too late to claim.

35 people turned up — most needing this extra support — so we were very busy. Even with nine helpers (including the industrious CSR team from Methods), we had not quite finished, so we will carry on next week.

We didn’t have time to make photos.

Pension Credit and the cost of living payment

Notes on applying for Pension Credit

Updated 18 August 2022

These notes and links are for learners and volunteers at our Wednesday afternoon Mildmay Community Centre drop-in.

By the way – we cannot provide financial advice of any kind; it’s not what we do.

The 18 August 2022 deadline

  • The deadline for the full £650 Cost of Living payment was Thursday 18 August 2022.
  • To get the full £650, you must have qualified for Pension Credit between 26 April and 25 May 2022.
  • But Pension Credit applications can be backdated for three months so 18 August 2022 was the final cut-off date to start a claim for the Cost of Living payment.

If you live with someone else

  • If you live with someone else, even if that person is not your partner — you must provide information about benefits that person receives.

Pension Credit Calculator

Links for Pension Credit and Cost of Living Payment

Goverment links

Video

Are you looking for information about the Council Tax Energy Rebate? Visit our blog post Council tax energy rebate

Council tax energy rebate

Notes on applying for the energy rebate

Updated 14 November 2022

These notes and links are for learners and volunteers at our Wednesday afternoon Mildmay Community Centre drop-in.

Important to understand – the rebate is not a grant from your borough council. It is a payment from central government, administered by the council in their own way.

By the way – we cannot provide financial advice of any kind; it’s not what we do.

Links for the energy rebate

If you pay Council Tax by direct debit

If you pay your Council Tax by direct debit you should have have received your rebate already — you don’t need the support offered on this page.

If you do NOT pay Council Tax by direct debit

You should apply to your local authority as soon as possible.

Deadlines

If you receive Council Tax Reduction
  • Bands A to D — your deadline was 14 November 2022.
  • Bands E to H — your deadline was 14 November 2022.
If you do NOT receive Council Tax Reduction
  • Bands A to D — your deadline was 31 August 2022.
  • Bands E to H — you are not eligible for the rebate.

A. Find your property reference number

  1. Visit the government web page gov.uk/council-tax-bands
  2. Click / tap on the button labelled Start now — then follow the instructions. This does not take long, but it is not easy for digital beginners. If you are stuck, please ask a helper.
  3. Eventually, you will land on a page that shows your property reference number (write it down now) — and also (if you were not sure) confirmation of your local authority and Council Tax band.

B. Do you have an email address you can use effectively?

Possession of an email address is not always enough. Ask yourself these questions …

  • Do you know your correct email address?
  • Can you open your email on the device you use most often? Or – if you don’t have a device of your own – can you open your email on one of our training laptops or tablets?

If your answer to those questions is no, you should probably apply for your rebate by phone (the numbers to call are on this page below).

If your answer is don’t know or not sure, please ask a helper to send you an email so you can check before you do anything else.

By the way – should we tell the council our email address?
  • Yes — if you are totally confident that you are able — in all circumstances, now and in the future — to read, act on, and reply to email sent by the council. At least one nearby council will stop sending you conventional letters if you give them an email address.

C. Do you know your bank account details?

  • You will need your account number and sort code.

D. Register with GrantApproval.co.uk

This step is difficult for digital beginners, but required for online applications. You will need …

  • Your Council Tax account number.
  • Your property reference number.
  • A phone number.
  • An email address.
  • A password for grantapproval.co.uk (please write it down as soon as you have made it).
  • To register, visit web page grantapproval.co.uk
  • Follow the instructions.
  • When you have finished at grantapproval.co.uk, remember to log out.

Are you looking for information about Pension Credit and/or the Cost of Living payment? Visit our blog post Pension Credit and the cost of living payment